Payment Options: We currently process our website orders through Paypal. However, if you would prefer to use your credit card directly, you may call us at the store during business hours at: 917.305.0510. All credit card & personal information is held strictly confidential and secure. We do NOT accept personal checks.

Order Processing: Available jewelry items are shipped as soon as payment is received, usually within 1 to 3 days unless an item is out of stock. Out of stock or custom orders may be delayed by up to 1-4 weeks if we have to special order an item. We will notify you by e-mail of the delivery status. Please let us know if you have any special instructions or need your order yesterday!

Shipping: Our standard shipping is insured first class mail for $5.00. You may also choose Fed EX 2nd day, 3rd day, or Next Day. For Fed Ex shipping, you will be billed a separate charge to your credit card (the actual rate) plus a $2.50 handling fee.  For Fed Ex shipments, please be sure to provide a physical address (not P.O. Box). For small packages under $50 we offer first class mail (not insured) for $3.00. (not recommended for expensive purchases) 

Tax: We are required to collect 8.375% NYC sales tax on merchandise shipped to any address in New York state. Out of state sales will not be billed for sales tax.

Returns & Exchanges: For online purchases (not store sales), we offer returns within 7 days, and exchanges within 1 month. No returns or exchanges on custom orders. You must call first within the stated time period (917.305.0510) to receive a Return Authorization & indicate your reason on the packing slip received with purchase. Please package the item(s) with padding.  Jewelry must be in clean, unworn & otherwise resalable condition when it is returned to us. We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. For returns, the purchase price of the merchandise will be credited back to your original method of payment or extended as a store credit. For exchanges, store credit will be issued. Shipping costs and gift wrapping are not refundable. Please make a note to us if your item was received as a gift…Gift returns will be handled in a discreet manner and will receive gift credit toward other merchandise for the value of the item. Returns are processed in the order received and may take 2-10 days to be refunded once we receive them.

For In-store purchases  We offer a 30-day exchange only or Store Credit policy for items that have not been worn. Holiday purchases will be exchangable through January 30.  No returns on customized or altered pieces.

Custom Orders: We would love to help you design the perfect piece of jewelry for your special occasion or any occasion! Please email us what you are looking for…to be helpful, be sure to include photos, drawings, and any important details. See our customer photo album for ideas.

Gift Wrap: Every purchase from our Street Collection includes a beautiful silky organza giftbag with our store card inside. Our fine jewelry collection comes with a velvet drawstring bag. If you would like to add our store gift-wrapped box, please add $3.00 per item.