Payment Options: We process our website orders through Paypal. However, if you would prefer to use your credit card directly, you may call us at the store during business hours at: 917.305.0510. All credit card & personal information is held strictly confidential and secure. We do NOT accept personal checks.
Order Processing: Jewelry items are shipped as soon as payment is received, if the item is in stock, usually within 1 to 3 days. If an item is out of stock, we will contact you for other options. If time is of the essence, we urge you to call us before placing your order to confirm availability. Please let us know if you have any special instructions.
Shipping: Our standard shipping is USPS PRIORITY MAIL with Delivery Confirmation for $6.00. For small packages under $50 we offer USPS First Class Mail (not insured) for $4.00 (not recommended for expensive purchases). You may also choose from USPS Overnight, Fed EX Overnight. For Fed Ex, please be sure to provide a physical street address. If a P.O. Box is listed as the shipping address, we will change the carrier to USPS overnight. For any order that needs to be rushed, please note that our inventory is often made to order, and may not be immediately available. If this is the case, we will do our best to contact you with an estimated delivery date, or other in-stock purchase options.
Tax: We are required to collect 8.875% NYC sales tax on merchandise shipped to any address in New York state. Out of state sales will not be charged sales tax.
Returns & Exchanges: For online purchases (not store sales), we offer returns within 7 days, and exchanges within 1 month. No returns or exchanges on custom orders. You must call first within the stated time period (917.305.0510) to receive a Return Authorization. Please package the item(s) with padding. Jewelry must be in clean, unworn & otherwise resalable condition when it is returned to us. We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. For returns, the purchase price of the merchandise will be credited back to your original method of payment or extended as a store credit. For exchanges, store credit will be issued. Shipping costs and gift wrapping are not refundable. Please make a note to us if your item was received as a gift…Gift returns will be handled in a discreet manner and will receive gift credit toward other merchandise for the value of the item. Returns are processed in the order received and may take 2-10 days to be refunded once we receive them.
Jewelry-Making Classes & Private Parties FAQ:
How many people can LUNESSA accomodate at a private party? We can host a private party or class for up to 8 guests in our Soho Shop. If you would like to plan a larger party, we can travel to your destination to accommodate your party (a travel fee will apply).
What times are available for a private party? We offer private parties in 2-hour slots: weekly from 12-2pm or 7-9pm. On Sat/Sun, we offer 2-hour private parties from 10am-12pm or 7-9pm. If you would like to book a party during regular store hours (other than the times listed above), there is an additional fee of $250/hour to close the store to the public.
Payment/Cancellation Policy: Private Parties:
Classes and Workshops: Class fee must be paid in advance to hold space in class. Materials fee may be paid at time of class. You may reschedule a class if we are given 48 hours notice. If less than 48 hours, class fee will be non-refundable. *please note that we strictly enforce our cancellation policies because we need to buy supplies and pay for teachers in advance.
IN STORE RETURN POLICY: For In-store purchases only, we offer a 30-day Exchange only or Store Credit policy for items that have not been worn. Holiday purchases will be exchangable through January 30. No returns on customized or altered pieces.
Custom Orders: We would love to help you design the perfect piece of jewelry for your special occasion or any occasion! Please email us what you are looking for…to be helpful, be sure to include photos, drawings, and any important details.
Gift Wrap: Every purchase from our Street Collection includes a beautiful silk organza giftbag with our store card inside. Our fine jewelry collection comes with a giftbox. You may also purchase a signature giftbox with ribbon for $3.00 per item.